Terms & Conditions

Definitions:

The Supplier shall refer to Flatout Entertainment from here on in.
The hirer entering into the contract will be referred to as the hirer from here on in.

Terms & conditions:

1. The hirer enters into a contract and agrees and accepts the terms and conditions from the date they make the booking with the supplier
2. The company/ and or person who has made the booking is liable for all payment. Payment will be required before the event via EFT or credit card. Visa and MasterCard credit cards are accepted. Cash is the only method of payment which is accepted on the day and the person hiring the equipment must be there at the time the equipment is delivered to pay in cash. The hirer must have the correct change in cash. If that hirer or representative is not there to provide cash on delivery, we reserve the right not to deliver the equipment.
3. Supplier reserves the right to change the prices / specials on the site at any time without notice.
4. Supplier may request credit card details or a bond to cover for any damages, theft, cleaning or inability to access the equipment to be picked up at the agreed time. By making a booking, you authorise for your credit card to be charged in case that any of the equipment is lost, stolen, damaged or unable to be picked up.
5. Cancelled bookings outside a 48 hour period from the event date incur a non refundable charge of 50%. Bookings cancelled within a 48 hour period incur a 100% cancellation fee.
6. The hire is for one day unless agreed upon mutually in writing by both parties. Failure to return the equipment or inability for our drivers to access the equipment for pick up will incur a daily charge for the equipment for any days beyond the agreed hire period. This may be taken from the bond, and any additional charges incurred may be charged to a credit card or invoiced. If the hirer fails to return the equipment, the hirer gives us permission to enter the premises of where the equipment is held to collect the equipment without being responsible for any damages caused to enter the premises.
7. The hirer accepts full responsibility for the equipment once they have taken possession of the equipment. The hirer is liable for the replacement cost of any equipment that is stolen, goes missing is vandalised or broken. The hirer is liable for any damages caused to the equipment.
8. The hirer is responsible for having someone available to take delivery of the equipment at the nominated date and time. If the hirer fails to be there at that time, an additional delivery fee will be charged to redeliver the equipment at another time.
9. Delivery of all equipment is at ground level only. Extra charges on top of the usual delivery charge apply where the delivery of the equipment is more than 10 metres away from where our vehicle can park. Extra charges also apply for stairs, steep descents and going up levels in buildings. The hirer is responsible for telling us via email if the delivery has any of these conditions. Failure to do so will result in extra charges, and in extreme cases refusal to deliver. Extra charges will be taken out of bond, the hirers credit card or will be payable on the day in cash.
10. Supplier does not set up equipment apart from jukeboxes, slushy machines, dance floors, staging and photo booths all other equipment is the responsibility of the hirer to set up. Instructions can be provided if you are unsure about how to set up, or you can call our office for further advice. All equipment will be placed in a pile for the hirer to set up in their own time. If you require set up, this service can be offered for an additional hourly rate.
11. The hirer assumes proper knowledge in the operation and handling of the equipment and follows OH&S policies and does not hold supplier responsible for any injury caused to themselves or others whilst moving or setting up any equipment.
12. The equipment remains the property of supplier at all times. The hirer may not transfer this contract to another party without written consent of the supplier.
13. The hirer must inspect and check all the equipment and notify supplier at the time of delivery if there is any equipment missing, damaged or unfit for use. Failure to do so will see the hirer responsible for any damages or missing equipment upon pick up.
14. No warranty is provided by supplier for the equipment’s fitness for any particular use.
15. The laws of NSW shall govern this agreement. Venue for any legal proceedings brought in connection with his contract shall be in NSW.
16. Renter agrees to defend, indemnify, assume liability for and hold supplier harmless from any and all claims, demands, damages, losses, suits, proceedings, penalties, expenses or other liabilities including attorney fees and court costs, arising out of or resulting from the use of the equipment, regardless of the basis.
17. The terms and conditions can only be amended by the supplier.
18. Any changes to this contract must be written and signed by both hirer and supplier. Oral agreements are non-binding. The latest contract supersedes all previous contracts between the hirer and supplier. This agreement binds the benefits for heirs, successors and assignees of the parties.
19. If any court determines that any provision of this agreement is invalid or unenforceable, any invalidity or unenforceability will affect only that provision and will not make any other provision of this agreement invalid or unenforceable and shall be modified, amended or limited only to the extent necessary to render it valid and enforceable.
20. If any party waives any term or provision of this agreement at any time, that waiver will only be effective for the specific instance and specific purpose for which the waiver was given. I either party fails to exercise or delays exercising any of its rights or remedies under this agreement, that party retain the right to enforce that term or provision at a later time.
21. By Using our site you consent to our privacy policy

Privacy Policy:

1. We collect the following information from you when you place an order, name, email address, delivery and or mailing address, contact phone numbers and when paying by credit card your credit card numbers.
2. We only use your details to personalise your experience, improve customer service, deliver the requested equipment or service and to process transactions.
3. Your information, whether it be be public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever with out your consent other than for the express purpose of delivering the purchased product or service requested.
4. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
5. We implement a variety of security measures to maintain the safety of your personal information when you place an order, We offer a secure server and any credit card or other personal details are destroyed once the transaction has been completed and or the delivery of the goods have been returned.
6. If we decide to change our privacy policy, we will post those changes on this page, date of the last time these changes have been made 9th December 2013
7. Should you have any questions regarding our privacy policy you may contact us at 02 9186 3258.

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